Security Policy

Introduction

At Dentist Pro, we take security seriously. This policy outlines the measures we implement to protect your data and ensure the security of our platform.

We continuously monitor and improve our security practices to protect against threats and vulnerabilities. Your trust is important to us, and we are committed to maintaining the highest standards of security.

Data Security

We implement multiple layers of security to protect your data throughout its lifecycle. Our security measures include:

• Secure storage: All data is stored in secure, encrypted databases with restricted access
• Data isolation: User data is logically separated to prevent unauthorized access between accounts
• Regular backups: Automated backups are performed regularly to ensure data availability and recovery
• Access logging: All access to sensitive data is logged and monitored for suspicious activity

We follow industry best practices and security standards to ensure your data remains protected at all times.

Encryption

Encryption is a fundamental part of our security strategy. We use encryption to protect your data both in transit and at rest:

• In transit: All data transmitted between your device and our servers is encrypted using TLS 1.3 or higher
• At rest: Sensitive data stored in our databases is encrypted using industry-standard encryption algorithms
• Password protection: User passwords are hashed using secure, one-way hashing algorithms and never stored in plain text
• Key management: Encryption keys are managed securely and rotated regularly

We regularly review and update our encryption practices to ensure we are using the most current and secure methods available.

Access Controls

We implement strict access controls to ensure that only authorized personnel can access your data. Our access control measures include:

• Authentication: Multi-factor authentication (MFA) is required for all administrative access
• Role-based access: Access is granted based on job function and the principle of least privilege
• Regular audits: Access permissions are reviewed and audited regularly to ensure they remain appropriate
• Session management: User sessions are managed securely with automatic timeout and secure session tokens

All employees and contractors with access to user data undergo background checks and security training. Access is immediately revoked when an employee leaves the organization.

Infrastructure Security

Our infrastructure is designed with security as a primary consideration. We maintain:

• Secure hosting: Our services are hosted on reputable cloud providers with robust security measures
• Network security: Firewalls, intrusion detection systems, and network segmentation protect our infrastructure
• Regular updates: All systems and software are kept up to date with the latest security patches
• Monitoring: Continuous monitoring and alerting help us detect and respond to security threats quickly
• DDoS protection: We employ distributed denial-of-service (DDoS) protection to ensure service availability

We conduct regular security assessments and penetration testing to identify and address potential vulnerabilities.

Incident Response

In the event of a security incident, we have established procedures to respond quickly and effectively:

• Detection: Automated monitoring and alerting systems help us detect security incidents promptly
• Response: Our security team follows a defined incident response plan to contain and remediate threats
• Notification: We will notify affected users and relevant authorities as required by law
• Recovery: We work to restore services and prevent similar incidents from occurring

We maintain an incident response team that is available 24/7 to address security concerns. If you suspect a security issue, please contact us immediately using the information provided below.

Compliance

We are committed to maintaining compliance with relevant security and privacy regulations. Our compliance efforts include:

• GDPR: We comply with the General Data Protection Regulation for users in the European Union
• CCPA: We comply with the California Consumer Privacy Act for California residents
• HIPAA: We implement security measures aligned with Health Insurance Portability and Accountability Act requirements where applicable
• Regular audits: We conduct regular security audits and assessments to ensure ongoing compliance

We continuously monitor changes in regulations and update our practices to maintain compliance with applicable laws.

Your Responsibilities

While we implement strong security measures, you also play an important role in keeping your account secure:

• Strong passwords: Use a unique, strong password for your account and change it regularly
• Account security: Do not share your account credentials with anyone
• Device security: Keep your devices and browsers up to date with the latest security patches
• Phishing awareness: Be cautious of suspicious emails or messages that may attempt to steal your credentials
• Report issues: Immediately report any suspected security issues or unauthorized access to your account

Important: We will never ask you for your password via email or phone. If you receive such a request, it is likely a phishing attempt. Please report it to us immediately.

Contact

If you have security concerns, questions, or need to report a security incident, we're here to help.